SHIPPING POLICY

Asetena Pa Shipping Policy

1.Order Confirmation

• You will receive an order confirmation email/text immediately after placing your order.

• Orders are processed within 1 business day (24 hours) of confirmation. Once processing begins, changes or cancellations may not be possible. However, contact us immediately at support@asetenapa.co.uk, and we’ll do our best to accommodate your request.

2. Processing

• Standard Processing Time: 1 business day (24 hours).

• Delays: If processing exceeds 24 hours due to high demand or inventory checks, we’ll notify you via email with a revised timeline.

3. Shipping & Delivery

• UK Orders:

  • Dispatched within 24 hours of confirmation.

  • Delivered within 1–2 business days after dispatch  via FedEx

  • Frozen & Chilled Orders:
    To receive your order within the same week, please place your order by 1:00 PM on Tuesday.

    Orders placed after this time will be scheduled for delivery the following week, due to supplier timelines and stock sourcing.
• International Orders:

  • Dispatched within 24–48 hours of confirmation.

  • Delivery times vary by destination (typically 3–10 business days).

Delivery Options:

• Standard: Free doorstep delivery (no signature required).

• Tracked/Signed: Available at checkout for added security.

Note:

• If no one is available, carriers may leave parcels in a safe location (at your risk) or contact you to reschedule.

4. Shipping Fees

• Calculated at checkout based on order weight, destination, and service type.
  

5. International Shipping Restrictions

Due to post-Brexit regulations and customs policies, the following items cannot be shipped internationally:

UK ↔ EU:

• Food & Beverages:
  ❌ Fresh or perishable items (meat, dairy, fruits, vegetables).
  ❌ Dry goods containing dairy (e.g., protein powder, chocolate).

• Cosmetics:
  ❌ Lotions, creams, moisturizers, or sunscreens.

USA & Canada:

❌ Animal products, firearms, plants, or restricted foods.

Important:

• Orders containing restricted items will be automatically cancelled and refunded.

• For questions, email customs@asetenapa.co.uk

6. Damaged or Missing Items

• Inspect your order upon delivery.

• Report damaged, missing, or defective parts within 7 days via support@asetenapa.co.uk with:

  • Order number.

  • Photos of the issue.

• We’ll resolve claims within 3 business days (replacements or refunds).

7. Contact Us

For shipping inquiries or urgent requests:

• Email: support@asetenapa.co.uk

• Phone: 02038185808